Increase Speed, Accuracy with a Full-Featured Financial Services ECM Solution
Whether you’re a mega-bank, local lender or credit union, you’re probably familiar with Enterprise Content Management (ECM). After all, a tough regulatory climate and competitive pressure to gain as much customer share-of-wallet as possible demands precision in customer and member services, compliance and risk management.
Discover how Optitek’s software solutions can help you better manage content across the entire enterprise – from loan application processing to e-mail archiving – and rev-up service level transactions. Find out how ECM can provide cost savings by maximizing employee productivity and position your organization for growth by assuring quick and secure information access regardless of branch or employee location.
Stay Competitive by Integrating Your Core Banking System with an Innovative ECM Solution
Financial institutions need to innovate and differentiate themselves to stay competitive. Core systems can offer basic content management, but putting that content to work is essential to stay ahead of competitors and better serve customers and members.
When Alliant Credit Union of Chicago was only using basic storage and retrieval, the core provider’s solution was the right option. However, as the credit union grew and continued to mature its processes, it found that its existing document imaging system didn’t have the flexibility it needed. To expand into other processes and departments, and add more capabilities, Alliant needed a true ECM solution that could move beyond scanning and archiving and achieve greater document management.
Like Alliant, many financial institutions find they require an ECM solution to solve their document problems. That’s because ECM does more than scanning and archiving documents related to core banking processes.
Since banks and credit unions handle sensitive customer and member information, ECM also provides secure and instant access to all necessary documents. Like Alliant, financial institutions can electronically capture, store, manage and share any type of report – including core reports – directly through their core/LOB interface without switching screens or applications. This move eliminates the need to print reports, which decreases operational expenses, and allows banks and credit unions to focus on what’s important – continuously improving customer and member services.
And with an ECM system, Alliant did more than maximize its core banking investment.
“Automated workflow provides us additional capabilities to further drive efficiency, reduce process errors and improve member-fulfillment needs,” says Rudy Pereira, former senior vice president of operations and technology for Alliant. “Manual processes are automated, every image is made available through all channels and dependency on paper is significantly reduced.”
Banks and credit unions can do more than save time with an ECM system. As Alliant learned, it’s an innovative solution that can grow to meet business demands throughout time. With a thorough assessment of needs, financial institutions can discover the right ECM solution that gives them the competitive edge they need in customer and member service.