JOB OPENING: Quality Control Specialist, IT
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Established in 1992, Optitek, Inc. is an Information Management Company that helps their clients eliminate paper, reduce costs and boost efficiency. Optitek is currently seeking to fill a position of Quality Control Specialist for IT. The full-time position is responsible for ensuring achievement of our client’s required outcome on projects through final Quality Control along with IT support for Optitek’s Hosted Document Management Solution. Working knowledge of Databases is required.
This position reports to the Production Manager, or President in lieu of Production Manager. The position ensures and maintains customer satisfaction by initiating final Quality Control and completion of all client projects – ensuring data accuracy, proper delivery medium to customer, and facilitation of Production-to-Billing hand-off.
Strong focus on achieving the customer’s required outcome on projects
Frequently serves as primary point of contact with the client, for long ongoing jobs, keeping company’s best interest in mind while building a solid relationship with the client
Assists Executive Account Managers with determining necessary processes to deliver the project to the client in a way that will work for the client to utilize the data that production produces/delivers and make the client happy; executes on project accordingly
Works in partnership with client, Executive Account Managers and Production Department to assist in creating and implementing the proper processes in order to achieve customer’s required outcome on projects as related to final Quality Control
Serves as Quality Control liaison with clients, Executive Account Managers, Production Department, and Management as related to troubleshooting, making recommendations, providing solutions and finishing projects according to client agreements
Sets priorities, organizes workload and plans accordingly so as to hit project deadlines and ensure extraordinary client satisfaction
Works in partnership with Senior Production Specialist to create and maintain a final Quality Control schedule to ensure adherence to deadlines; shares changes in workload so SPS can appropriately distribute resources to meet deadlines
Alerts Senior Production Specialist and President (in lieu of Production Manager) of projects in danger of missing deadline; also alerts same regarding re-work needs due to the front end of project not being handled properly
Facilitates project completion by monitoring final product, burning information onto media and/or uploading files to FTP site and Hosted Solution, and completing any project paperwork
Provides bookkeeper with accurate and detailed records of tasks performed on each project in a timely fashion for client account billing
Works with IT Department researching technical solutions for software and hardware related matters as related to final Quality Control process or document conversion – some Scripting knowledge is preferable.
Assists IT Department with server maintenance monitoring
Facilitates username and password set-up for IWN clients; purges obsolete users
Monitors and manages document purging from IWN, per client’s requests/agreement
Trains Production Specialists assigned to assist with project completion
Works with MS office products (particularly Excel and Access), Laserfiche software, Adobe; handles file format conversions (i.e. PDF into TIF)
Attends meetings, as needed, both with clients regarding projects and with management team
Assists in evaluating new software and equipment, make recommendations to management for improvement and acquisition
Should have general knowledge of computers, servers, operating systems, and all things IT