Before coming on board with Optitek, our registrar was concerned about implementing a new system and also had concerns about how we would have access to records when they were off-site. Once the product was up and running, she found it was as easy to use as they said it would be and if a record was needed, it was scanned and sent to us very quickly. Optitek gave us everything we wanted and they provide fantastic customer service. Our Account Rep did an outstanding job and their Technical people were sensational! Better yet, we no longer have to store everything in the fire vault!
Our office maintains a land records database of hundreds of thousands of documents, mainly large format maps and surveys dating back to 1956. At one time, customers would have to come to our office to view these records. But, not anymore. In 1996, we started using Optitek’s software and scanning solutions and made the transition from paper to digital. Now we can publish CDs and DVDs with the information customers want and send it to them on a disk. For more specific sets of data, we can e-mail the files as a pdf. Our capacity to serve the public and other customers has increased exponentially.