JOB OPENING: Quality Control Specialist, IT
(Send resume email@example.com)
Established in 1992, Optitek, Inc. is an Information Management Company that helps their clients eliminate paper, reduce costs and boost efficiency. Optitek is currently seeking to fill a position of Quality Control Specialist for IT. The full-time position is responsible for ensuring achievement of our client’s required outcome on projects through final Quality Control along with IT support for Optitek’s Hosted Document Management Solution. Working knowledge of Databases is required.
This position reports to the Production Manager, or President in lieu of Production Manager. The position ensures and maintains customer satisfaction by initiating final Quality Control and completion of all client projects – ensuring data accuracy, proper delivery medium to customer, and facilitation of Production-to-Billing hand-off.
Strong focus on achieving the customer’s required outcome on projects
Frequently serves as primary point of contact with the client, for long ongoing jobs, keeping company’s best interest in mind while building a solid relationship with the client
Assists Executive Account Managers with determining necessary processes to deliver the project to the client in a way that will work for the client to utilize the data that production produces/delivers and make the client happy; executes on project accordingly
Works in partnership with client, Executive Account Managers and Production Department to assist in creating and implementing the proper processes in order to achieve customer’s required outcome on projects as related to final Quality Control
Serves as Quality Control liaison with clients, Executive Account Managers, Production Department, and Management as related to troubleshooting, making recommendations, providing solutions and finishing projects according to client agreements
Sets priorities, organizes workload and plans accordingly so as to hit project deadlines and ensure extraordinary client satisfaction
Works in partnership with Senior Production Specialist to create and maintain a final Quality Control schedule to ensure adherence to deadlines; shares changes in workload so SPS can appropriately distribute resources to meet deadlines
Alerts Senior Production Specialist and President (in lieu of Production Manager) of projects in danger of missing deadline; also alerts same regarding re-work needs due to the front end of project not being handled properly
Facilitates project completion by monitoring final product, burning information onto media and/or uploading files to FTP site and Hosted Solution, and completing any project paperwork
Provides bookkeeper with accurate and detailed records of tasks performed on each project in a timely fashion for client account billing
Works with IT Department researching technical solutions for software and hardware related matters as related to final Quality Control process or document conversion – some Scripting knowledge is preferable.
Assists IT Department with server maintenance monitoring
Facilitates username and password set-up for IWN clients; purges obsolete users
Monitors and manages document purging from IWN, per client’s requests/agreement
Trains Production Specialists assigned to assist with project completion
Works with MS office products (particularly Excel and Access), Laserfiche software, Adobe; handles file format conversions (i.e. PDF into TIF)
Attends meetings, as needed, both with clients regarding projects and with management team
Assists in evaluating new software and equipment, make recommendations to management for improvement and acquisition
Should have general knowledge of computers, servers, operating systems, and all things IT
03/22/2016 GOLD Certified Laserfiche Reseller
Optitek, Inc. is proud to announce that we have achieved Laserfiche’s Gold Certification status as part of our Certified Professional Program (CPP)
The CPP Gold Certification is awarded to resellers who have passed the core certifications within the CPP Program. The credential signals that a reseller has achieved a solid understanding of essential Laserfiche processes and the fundamentals of Enterprise Content Management (ECM) and has the requisite knowledge, understanding, experience and practical application of using Laserfiche solutions to solve business needs.
Gold Certification demonstrates not only exemplary ECM expertise, but an ability to provide higher quality solutions for customers. The Certified Professional Program offers an internationally recognized verification of knowledge and skillset.
To achieve Gold Certification, Laserfiche resellers must pass seven CPP certifications:
• Laserfiche Specialist
• Capture I
• Capture II
• Administrator I
• Administrator II
• Repository Architect
• Business Process Management
08/25/2015 5S LEAN MANUFACTURING
Chris E. Hair, MIS, Colonel, USAF (ret), and Chief Operating Officer, Optitek, Inc. is appointed to lead the 5S implementation.
The 5S process is a methodical team based approach to organizing a work space to ensure it is tidy, arranged ergonomically, efficient, and capable of repeatable, quality output. The five phases can be translated from the Japanese as Seiri (Sort), Seiton (Straighten), Seiso (Shine), Seiketsu (Standardize), and Shitsuke (Sustain).
Although the origins of the 5S methodology are in manufacturing, it can be applied to knowledge-economy work, information, software, and media in the place of physical product; it has expanded from manufacturing to health care, education, government, and other industries.
President, Optitek, Inc. Ricki McGuire states, “This process, when implemented properly, results in business improvement and efficiency. It does not happen overnight, but is well worth the effort. In the end, we will be more organized, more efficient, and much cleaner.” Chief Operating Officer, Chris Hair, comes to Optitek holding a Lean Certification with more than 30 years of experience.
07/14/2015 SLU Preferred Vendor Fair
Optitek, Inc., a St. Louis University preferred vendor, exhibited at the annual SLU Preferred Vendor Fair on Tuesday, July 14th at the St. Louis campus, Busch Student Center, Wool Ballroom.
The Business Services Department of Saint Louis University hosts the event annually in the Busch Student Center Wool Ballroom, St. Louis, Missouri. This invitation-only fair is open to vendors with whom the University has a preferred partner status, contract, or pricing agreement.
Optitek has been a SLU preferred vendor for the past twelve years, helping to automate business processes throughout their departments such as: housing & residence life, internal medicine, student health center, Pius XII Memorial Library, Human Resources/Benefits & Compensation, Dean Parks College, Research & Development Services, Admin Public Service, Provost/Office of Institutional Research, Financial Aid, Allied Health Admin, and School of Public Health. We are grateful for SLU’s continued business and to be considered a preferred vendor.
Jennifer Hummel, Senior Client Services Consultant, and Charles Sutton, Production Supervisor, attend the event on behalf of Optitek.
06/18/2015 Summer Outreach Conference
Chris E. Hair, MIS, Colonel, USAF (ret), and Chief Operating Officer, Optitek, Inc. attends the GovConectx Summer Outreach Conference in Arlington, Virginia.
Colonel Hair meets with the United States Air Force, Navy, and General Services Administration to discuss latest developments and their impact on businesses.
Chris has more than thirty years of experience and holds a certification in 5S Lean Manufacturing. He has been with Optitek for one year.
05/08/2015 SHO Golf Tournament
Team Optitek attends the 12th Annual Scott Harris Oliphant (SHO) Golf Invitational, Dinner, & Auction at Forest Park Golf Course. Optitek, Inc. President, Ricki McGuire, brings her team outside to attend quite possibly the most exciting golf tournament in St. Louis. Activities and events are organized all in the name of raising funds to help families with their fight against cancer.
For more than 11 years, the Scott Harris Oliphant Memorial Foundation has raised funds to donate to families who are enduring a battle against cancer.
04/23/2015 BCC Infomercial Luncheon
Chris E. Hair, MIS, Colonel, USAF (ret), and Chief Operating Officer, Optitek, Inc. addresses the Brentwood Chamber of Commerce at the annual Member Infomercial Luncheon at the Brentwood School District Conference Center, Brentwood, Missouri.
The event is held at the beginning of Spring every year, providing new members an opportunity to meet fellow Chamber members. The Conference Center is located at 1201 Hanley Industrial Court.
Colonel Hair and Regional Sales & Support, Sonya Matzig, represent Optitek answering questions from the crowd.
03/30/2015 Madison County Testimonial
“Our office maintains a land records database of hundreds of thousands of documents, mainly large format maps and surveys dating back to 1956. At one time, customers would have to come to our office to view these records. But, not anymore. In 1996, we started using Optitek’s software and scanning solutions and made the transition from paper to digital. Now we can publish CDs and DVDs with the information customers want and send it to them on a disk. For more specific sets of data, we can e-mail the files as a pdf. Our capacity to serve the public and other customers has increased exponentially.”
“While we have used Optitek, we have gone through two server updates, and numerous software upgrades, and they all have gone as planned. No surprises. No data losses or excessive downtime. We are very satisfied with Optitek and their great support!”
Fred N. Michael, CIAO
Supervisor – Maps & Plats GIS Division
Madison County Chief County Assessment Office
157 North Main Street, Suite 229
Edwardsville, IL 62025
02/18/2015 SLU Career Fair
Optitek, Inc. supports the St. Louis University 2015 Spring Career & Graduate School Job Fair in the Busch Student Center Wool Ballroom, St. Louis, Missouri.
This general career fair is open to students of all majors, from freshmen through graduate students and alumni.
Chris Hair, Chief Operating Officer and Sonya Matzig, Regional Sales Support attend the event, speaking to students about current internship opportunities. Optitek is seeking qualified individuals for an Entry Level Information Technology Professional.
02/04/2015 PWA Speaker Series
Jennifer Hummel, Senior Client Services Consultant, Optitek, Inc. attends the Professional Women’s Alliance (PWA) February Speaker Series at Frontenac Hilton, St. Louis, MO.
PWA features its first Keynote Speaker for 2015 in their Women of Distinction Series. Khalia Collier, the 26 year old owner and general manager of the St. Louis Surge women’s professional basketball franchise, knows a thing or two about team building.
The Surge is taking off with a business model that focuses on marketing strategy, diversity awareness and inclusion. Surge players see themselves as community leaders-part of a bigger team effort mentoring youth, leading educational growth seminars and athletic skills clinics. That model has enabled Collier to maximize corporate relationships, develop supporter and donor programs, and position the organization for eminent growth.
Optitek, Inc. is a member of the Professional Women’s Alliance.